Cancellation & Refund Policy

Please request cancellation as soon as possible. A request may be accepted if production has not yet started. Once production or customization has begun specifically for your order, cancellation may not normally be possible.

Email hello@whitefilament.com with your Order ID when requesting cancellation.

Contact us promptly after delivery if you receive a materially damaged product, a materially defective product or an incorrect product. Include your Order ID, a description of the problem, and relevant clear photographs or video so we can assess the issue.

After reviewing the circumstances, WhiteFilament may offer an appropriate remedy such as a replacement, repair or reproduction where suitable, or a refund where appropriate. A refund is not automatic before the issue has been assessed.

Because WhiteFilament products may be made to order or partially customized, returns or refunds for a simple change of mind may not normally be available after production has begun. This does not limit any rights available under applicable consumer law.

Where a refund is approved, it will be processed through an appropriate payment method. The time taken for the credit to appear may depend on the payment provider and your bank.

For cancellation or product-issue requests, email hello@whitefilament.com.